Why “break-fix” works in the consultant’s favor, not yours

Why “break-fix” works in the consultant’s favor, not yours Image


A common question we hear from prospective clients is, “Why do I need to be on a managed IT plan? Can’t I just pay you to come out and fix things when they’re broken?”

While that’s a legitimate question if we were talking about your washing machine or car, that’s definitely NOT the right approach to a critical and dynamic IT system that your company depends on.

One virus or hacker attack or one slip-up can cause permanent data loss, extended downtime, a violation of data-breach laws, bad PR, loss of customers and sales, and a host of other expensive problems.

Additionally, under a “break-fix” model, there is a fundamental conflict of interests between you and your IT firm.

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